Refund Policy

IT Services Refund Policy

Eligibility: Refund eligibility for IT services (managed services, development, consulting) is primarily governed by the terms mutually agreed upon in the specific Service Agreement or Statement of Work (SOW).

Non-Refundable Costs: Generally, fees for hours already worked, milestones completed, setup fees, and third-party software/hardware procured on your behalf are non-refundable.

Retainer Fees: Monthly or periodic retainer fees are typically non-refundable for the period they cover, as resources are allocated based on the retainer agreement.

Project Cancellation: If a project is cancelled mid-way, refunds for pre-paid amounts beyond the work completed and non-refundable costs will be assessed based on the terms of the SOW and the reason for cancellation.

Request Process: Please refer to your Service Agreement or contact your account manager/support (support@durbhasigurukulam.com) to discuss potential refunds based on your specific contract.

Cybersecurity Services Refund Policy

Eligibility: Refunds for cybersecurity services (audits, penetration testing, consulting) are limited due to the nature of the work involving knowledge transfer and resource allocation upfront.

General Policy: Fees are generally non-refundable once the service engagement has commenced (e.g., initial meeting held, assessment started, access granted).

Pre-commencement Cancellation: If a request to cancel is received in writing sufficiently *before* the scheduled commencement date (e.g., more than 14 days prior, as defined in the agreement), a partial or full refund minus administrative fees may be considered, as outlined in the Service Agreement.

Subscription/Retainer Services: Fees for managed security services or ongoing retainers are typically non-refundable for the billing period already started.

Request Process: Discuss any refund queries based on your specific Service Agreement by contacting support at support@durbhasigurukulam.com.

Certification Program Refund Policy

Exam Fees: Fees paid specifically for certification exams are typically non-refundable, especially once the exam is scheduled or the eligibility window has begun.

Training/Course Material Bundles: If the certification was purchased as part of a bundle including training courses or materials, the refund policy will often follow the EdTech/Online Course policy (see below) for the bundle, but exam fees themselves might remain non-refundable.

Enrollment Fees: Program enrollment or registration fees (separate from exam fees) may be refundable within a very short window (e.g., 3-5 days) after payment, provided no significant program resources (like materials access or exam vouchers) have been utilized. This will be specified during enrollment.

Exceptions: In case of documented medical emergencies preventing exam participation, please contact support (support@durbhasigurukulam.com) to discuss potential rescheduling or credit options, subject to the specific certification body's rules (if applicable).

Corporate Training Refund Policy

Governing Document: Refund and cancellation terms for corporate training engagements are detailed in the signed Training Agreement or Proposal specific to that engagement.

Cancellation by Client (Example):

• Cancellation more than [e.g., 30] days before start date: Full refund minus [e.g., 10%] administrative fee or non-refundable deposit as specified.
• Cancellation between [e.g., 15-30] days before start date: [e.g., 50%] refund of the training fee.
• Cancellation less than [e.g., 15] days before start date: No refund.

Rescheduling: Rescheduling requests are subject to availability and may incur fees as specified in the Agreement.

Non-attendance: No refunds are provided for registered participants who do not attend the training.

Request Process: All cancellation or rescheduling requests must be made in writing to your account manager or support@durbhasigurukulam.com.

EdTech (Online Courses) Refund Policy

Eligibility Window: We offer a [e.g., 7-day] refund window from the date of purchase for our online courses.

Conditions: To be eligible for a full refund within this window, you must:

• Submit the refund request within [e.g., 7 days] of purchase.
• Have not completed more than [e.g., 25%] of the course content (e.g., watched videos, downloaded materials, attempted quizzes). Our system tracks progress.
• Provide a valid reason for the refund request.

Partial Refunds: No partial refunds are generally offered if you exceed the conditions above but are within the initial window.

After the Window: No refunds will be provided after the [e.g., 7-day] window has passed.

Bundles: If the course was part of a bundle, the refund applies to the entire bundle price under the same conditions, unless specified otherwise.

Request Process: Request a refund by contacting support at support@durbhasigurukulam.com with your order details and reason.

Internship Program Refund Policy

General Policy: As Durbhasi Gurukulam's internship programs typically do not require interns to pay a fee *to* the company for participation, refund policies are generally **not applicable** to the internship itself.

Program-Related Fees (If Any): In the rare event that an internship program involves a mandatory fee payable by the intern (e.g., for specific third-party software access, specialized external training materials, or a registration fee), any refund conditions for *that specific fee* will be clearly stated in the Internship Offer Letter or a separate fee agreement provided before payment is required.

Stipends: Stipends paid *by* Durbhasi Gurukulam *to* the intern are compensation for time/work and are not subject to refund policies from the intern's perspective.

General Refund Request Process

Unless specified otherwise in the service-specific sections above or your service agreement:

1. Contact our customer support team with your order/agreement details and a clear reason for the refund request.
   • Email: support@durbhasigurukulam.com
   • Phone: +91 78520 34945
2. Our team will acknowledge your request and may ask for additional information.
3. We will review your request based on this policy and any applicable service agreement.
4. You will be notified of the approval or rejection of your refund, along with the calculated amount (if applicable), typically within 7-14 business days.

Refund Payment Method

Approved refunds will generally be processed using the original payment method used for the purchase (e.g., credit card, bank transfer).

Please allow 5-10 business days after refund approval for the funds to reflect in your account, depending on your bank or payment provider's processing times.

Exceptions

In exceptional circumstances not covered by the specific policies above (e.g., documented serious illness, service non-delivery due to our fault), Durbhasi Gurukulam may consider refund requests on a case-by-case basis, entirely at its own discretion.

Changes to Refund Policy

Durbhasi Gurukulam Private Limited reserves the right to modify this Refund Policy at any time. Changes are effective immediately upon posting on our website. Continued use of our services signifies acceptance of the updated policy.

Contact Information

For any questions regarding this Refund Policy, please contact us:

Durbhasi Gurukulam Private Limited
349, Budh Vihar, Pal, Jodhpur, Rajasthan, Bharat (342008)
Email: support@durbhasigurukulam.com
Phone: +91 78520 34945